Admin Upskill Center

Workflow Gotchas

Workflow edge-case guidance for NetSuite admins, including checkbox null-vs-F behavior and reliable condition logic.

Use this pattern when a workflow condition appears correct but still skips expected records.

When Unchecked Does Not Equal F

Symptom: A new checkbox field can evaluate as null on existing records, not F. If your workflow condition checks only MY_FIELD = F, those records may not match until they are updated.

Why it happens: Newly added checkbox fields on untouched records often remain null-valued until a write occurs.

Practical fix: Run a mass update on existing records so the checkbox value is explicitly set and workflow conditions evaluate consistently.