Services
We support the work that tends to slow NetSuite teams down: fragile scripts, workflow changes, noisy reporting, internal tools, backlog cleanup, and the larger projects that grow out of those needs.
The examples below are representative snapshots of the kinds of support, fixes, changes, reporting work, and internal delivery we handle in real NetSuite environments.
Work Stories
We think sharing examples of the kinds of problems we help admin teams, operators, and IT leaders solve in live NetSuite environments is the best way for you to get a sense of how we help our clients.
Automations
Purchase order notification without a client script
- Situation
- A purchase order needed to show a notification based on the status of the most recent Vendor Risk Assessment (custom record) set on the vendor, and the standard workflow notification options were not fitting the business process.
- What we did
- We created a reusable workflow action script that displays a notification on the purchase order and configured the workflow to show it when the vendor's most recent Vendor Risk Assessment required attention.
- Outcome
- The procurement team got the vendor risk visibility it needed on the purchase order while keeping the solution simpler than originally planned.
Automations
Fixed an email workflow that was not firing
- Situation
- A workflow configured to email a vendor when a bill payment was created was not sending anything.
- What we did
- We traced the trigger context and corrected it from `CREATE` to `PAY_BILLS`, which matched the real bill payment event.
- Outcome
- Vendor communication improved because the workflow started firing as expected.
Custom Solutions
Built a better contact-linking model
- Situation
- The client was managing delivery contacts outside NetSuite because the native contact structure did not handle one contact across multiple customers well.
- What we did
- We 1) finished configuring a custom record that mapped any contact to any customer and stored the contact role, such as delivery and AP use cases and 2) added custom fields to the Sales Order record that automically sourced contact information when only one contact of that type (i.e. delivery contact) was configured for the selected customer.
- Outcome
- Internal requests for contact information were eliminated because the right data was available inside the system.
Custom Solutions
Replaced an unusable commissions setup
- Situation
- The client was paying $500/month for the NetSuite commissions module but still could not support a complex commissions model.
- What we did
- We configured custom records for commission plans and earned commissions, then used a script much like our Data Patcher utility to calculate commissions as often as required (as frequently as every 15 minutes if needed).
- Outcome
- The sales team got current commission data, and month-end commission calculation and approval dropped from 2 to 3 days to less than one day.
System Upgrade Mitigation
Mitigated a 2026.1 table change
- Situation
- Before 2026.1, one table, `inventoryitemlocations`, could be used to view inventory levels by item and location across item types. After the upgrade, assembly items required `assemblyitemlocations` instead.
- What we did
- We downloaded the SuiteScripts folder, searched for references to `inventoryitemlocations`, and updated queries so assembly items were handled wherever they were in scope.
- Outcome
- The scripts was updated for the release change and downstream issues were resolved.
System Upgrade Mitigation
Protected reporting from hidden line changes
- Situation
- Before 2026.1, NetSuite added hidden component lines to sales orders for assembly items on the SO, and the client relied on those lines for component demand reporting. With the 2026.1 update, those hidden lines are no longer added to Sales Orders.
- What we did
- We updated the reporting logic to source component lines from the correct BOM Revision record instead of depending on the old hidden sales-order behavior.
- Outcome
- Operations saw no disruption when 2026.1 removed the hidden component lines from sales orders.
Engagement Models
Monthly retainers
Best for teams with recurring support work, ongoing operational changes, and a live queue that needs steady execution rather than sporadic freelance help.
- Questions, bugs, service requests, and bounded change requests
- Pricing based on workload shape and expected rhythm
- Project scoping included for retainer clients
Scoped delivery for larger work
Larger efforts are scoped separately when they need clearer boundaries, more formal planning, or a dedicated delivery path.
- Used for larger builds and more formal execution paths
- Clear scope boundaries and acceptance criteria up front
- Fits alongside, or outside of, ongoing support work
Getting Started
A good first conversation usually starts with the work that is stalled, fragile, or creating the most drag for your team right now. From there, we can determine whether it fits ongoing support, a scoped effort, or both.
- What kinds of tickets are you handling right now?
- Which requests keep stalling because nobody wants to touch the underlying customization?
- What needs to move faster over the next 30 to 90 days?