Services
Topaz Harbor provides monthly retainer support and fixed-cost project execution for NetSuite admin teams that need reliable senior development capacity. We price our monthly retainers based on the type and volume of work your team expects.
What We Handle
We generally support work in five categories:
- Questions: Admin and operator questions that need senior SuiteScript or NetSuite implementation judgment.
- Bugs: Troubleshooting and fixing production issues, including script issues, workflow issues, and operational defects.
- Service Requests: Bounded support work that fits routine admin and operational delivery (configuration updates, report changes, field/form/workflow adjustments, and other standard requests). See our Service Catalog for examples.
- Change Requests: Bounded enhancements with a clear business outcome, acceptance criteria, and expected delivery path.
- Projects: Larger initiatives that need the full software development lifecycle.
Monthly Retainers
Monthly retainers are built around the workload shape your team expects us to handle.
When we scope a retainer, we generally discuss:
- Number of tickets per month (questions, bugs, and service requests)
- Number of change requests per month
- Expected project needs
- How your team prefers to work (email, ticketing, cadence, approvals)
This lets us price the engagement around the results you need, instead of selling a generic pool of hours for work that can vary from architecting solutions to answering basic support tickets.
Projects and Project Scoping
Projects are always priced on a fixed-cost basis.
Project Scoping for large projects is generally billed as a separate deliverable.
For teams on a monthly retainer, Project Scoping is an included service.
See Fixed-Cost Projects for more on project execution.
How Engagements Start
The best first step is to book a call so we can understand the type and volume of work you need support with:
- What types of tickets are you handling (questions, bugs, service requests)?
- How many change requests do you expect per month?
- What projects are planned or likely in the near term?
From there, we will recommend the right retainer structure and identify any project work that should be scoped separately.
If you are still deciding whether to hire in-house, use a freelancer, or work with an embedded partner, read How to Find a SuiteScript Developer.
Use the Contact page to book a call or send an email.