Services

Services

Embedded NetSuite service options for operations support, monthly development capacity, and fixed-cost custom delivery.

Topaz Harbor provides embedded senior SuiteScript support for NetSuite admin teams that need consistent execution capacity and reliable delivery outcomes.

All offerings are backed by our Money Back Guarantee.

Monthly Retainer Options

Monthly Retainer

Operations Coverage

Operational stability and day-to-day ticket execution.

  • Question tickets Included
  • Service Request tickets Included
  • Bugs (non-script or workflow) Included
  • Bugs (including script or workflow bugs) Not included
  • Change request Not included
  • Projects Not included

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Monthly Retainer

Embedded + Change Queue

Support plus continuous change requests.

  • Question tickets Included
  • Service Request tickets Included
  • Bugs (non-script or workflow) Included
  • Bugs (including script or workflow bugs) Included
  • Change request Included Unlimited
  • Projects Not included

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A change request:

  • Is a bounded enhancement request with one clear business outcome
  • Fits normal retainer delivery cadence
  • Does not require full multi-system solution design
  • Has clear acceptance criteria and approval path

Services

Fixed-Cost Custom Solutions

For net-new builds and larger initiatives that need results-focused scoping, we offer fixed-cost custom delivery with clear acceptance criteria.

Our custom solution services follow the standard software development life cycle (SDLC):

  1. Results-Focused Scoping: Define the problem, constraints, and success criteria.
  2. Design: Plan the technical approach and acceptance criteria.
  3. Build: Implement the solution in controlled development environments.
  4. Review: Validate behavior with testing and stakeholder walkthroughs.
  5. Deploy: Release to production and confirm post-deployment outcomes.

See Fixed-Cost Custom SuiteScript Solutions for details.

Specialized Service Areas

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Email [email protected]